BPO

BPO Recruitment – Our latest venture:

An Domestic hiring and staffing service provider, Apple Tree Solution has ventured into BPO recruitment. In-Depth knowledge, industry specific expertise and the trends in the field of hiring at the most affordable rate makes us the best call center recruitment service provider. BPO industry is growing by leaps and bounds. The need of the hour is efficient labor at cheap cost.

BPO Recruitment – How and Why?:

One of the industries with high attrition rate happens to be the Call Centre. Almost every year, several hundreds of employees join/leave the organization. To maintain the work-employee balance, it becomes vital that resources to this industry never dry up. As the leading call centre recruitment agency we conduct fresh interviews to provide the best of the candidates to your organization. In the case of immediate opening, we have our data bank to refer to. Our professionals maintain a list of candidates, specific to your industry. This list is constantly updated to keep all the details in check.

Our hiring process includes:

At Apple Tree Solution, Our recruitment agency solutions comprises of screening resumes, processing them to the organization, fixing the interview of short listed candidates, ensuring that the candidate has reached the venue on the scheduled date and time. This is the first phase of the hiring process. In the second phase, we follow up with your company to find out which candidates got selected – then come the chasing part. We call up the candidates to confirm the positive news and to inform them about the documents required. After the documents are submitted, we process it to the company for a background check. If you want, our professionals will do the background check on your behalf. Final the candidate joins the company and comes on board.

Why us?:

  • We have BPO recruiting professionals.
  • The candidates referred by us are the best in the industry.
  • We have Largest BPO recruiting database of employees.
  • Hassle free and smooth hiring services offered. You have the final say in selecting the client.
  • We look after all the formalities of the hiring process.
  • We assess the soft skills of each candidate.
  • We deliver work on time, every time. Once we have the deadline in front of us, we make it happen.

Our recruiters:

Our recruiters Will offer well-researched resumes that are processed from different portals in addition to our own data bank. Once a resume is sorted that best fits the job description, our recruiters call up the jobseekers and arrange for an interview with your organization. Our recruiters will also look at the document processing part so that your organization has nothing to worry about.


Some of the BPO requiremnts we work with:

1.Inbound coustmer care executive

The role a customer service executive plays in ensuring all customers receive exceptional care is key to a company's repeat business and word-of-mouth reputation. While the responsibilities of this role may vary from one type of organization to another, playing a leadership role in advancing service levels is typically the key job function.

2.Quality Analyst

Maintain the Quality of the handled process as per the given parameters,Satisfy the customerwith quality of delivery of the team of agents. Ensure appropriate & effective resolution has been madeto the issues raised.

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3.Associate/Senior Associate -(Technical)

Technical support refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tool where users can log an incident. Internal technical support available to their staff for computer-related problems.

4.Customer service executive

They use their skills and experience to ensure that a company delivers the highest standards of service to customers. Depending on the size of the business, the executive may deal directly with customers’ inquiries and complaints, or manage a team of customer service representatives.

5.Data entry operator

Data Entry Operator Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data. Records data by operating data entry equipment; coding information; resolving processing problems.
A data entry amember of staff employed to enter or update data into a computer system. Data is often entered into a computer from paper documents using a keyboard.

6.Call center representative

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Determines requirements by working with customers.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

7.Phone banking officer

Just like tech support in any technical process the phone banking officers are there to help you with your banking on phone. You can call them and get assistance anytime for your banking work without even going there. It's for clients time saving and staff efficiency as basic job can be done on phone.

8.Team leader

A person who is systematically and functionally sound enough to handle a team and also ensures the client/end user satisfaction for the management.One who can guide a team of associates and run it to make it highly productive for the organisation.A persom which have the capabilty of pepople management with team bonding for the purpose of achiveing client goal.

9.Processing executive

Data processing execs operate computers and other communications equipment and may perform data entry work as part of a larger data processing system. Being a technician is a very detail-oriented job involving many repetitive duties.In addition, they would be responsible for organizing and cataloguing data. Job candidates usually need a high school diploma for this position, and they often receive on-the-job training.

10.Senior analyst

Maintains the handled process as per the ggiven parameters,Satisfy the customerwith quality of delivery of the team of agents. Ensure appropriate & effective resolution has been madeto the issues raised to audit given no. of calls and to give feedback to agentsconstant updation of call center core processto take part in call calibrationsto be a team player with proactive approachto motivate agentsto take steps and bring necessary changes for process improvement.

11.Customer service manager

Manages the customer service operations, which deals directly with customers and is the first point of contact.Develops, tracks and reports key performance measurements for the unit.Develops and implements process and procedures to improve operational efficiency.

12.Back end operator

In BPO, back office means the internal business functions such as the human resources, finance and accounting, and other customer support services.It is a like a technical procces in BPO. In backend proess we work with MsOffice tools like-MS-Exel, MS-World etc. And we work on internet and company also can give to us data operator work.

13.online sales advisor

An excellent sales advisor must be energetic and outgoing with excellent interpersonal skills. The ideal candidate will be able to acquire thorough knowledge of the company’s products and pass that knowledge to customers along with a great deal of enthusiasm. The goal is to facilitate sales in every possible way in order to drive sustainable growth.

14.Education counsellors

Career counseliors help people with job-related issues, such as finding work, setting career goals and dealing with stress on the job. A master's degree is often necessary; however career counseling does not have strict education requirements compared to other counseling specialties. In some cases, a college degree may not be required for this line of counseling; and other employers hire candidates with a bachelor's degree. However counselors without a college degree must have professional experience.

15.Relation ship manager

Based within the bpo sector, a relationship manager’s role involves working with clients to help them make the right decisions and explain services offer to them. You'll also be expected to identify possible sales opportunities and generate new business for the company you work for.

16.Team Leader -(NonTechnical)

Responsibly conduct client interactions with necessary reports highlighting efforts, result and bottlenecksFocus should be on knowledge driven growth for the teamIdentify pivotal employees and nurture them to become the second line managers. Support innovation in hiring strategies for finding the best talent pool take control of the complete business generation strategy for the specific Client,Efficiency is our culture and that should be a reflection of the team and work at all times.

17.Analytics Manager

Responsible for developing customer solution in the sales cycle, based on understanding customer needs and aligning those needs with the spectrum of client product offerings. Shall support the global sales team with the required product information, communicate sales strategies effectively and support sales team in the entire liaison required.

18.Operations Manager

As a Manager of people mangers the role will provide behavioural coaching, guidance, and mentorship to supervisors; driving achievement of performance goals. Reporting to the site operations manager this role is responsible for efficient management and execution of daily operations and ensures that teams are primed to provide the perfect seller interaction. Seller Support Manager is a critical role in our front-line org structure, collaborating with support teams to deliver key responsibilities including hiring, training and ownership of employee engagement through effective communication, recognition and lead by example behaviours.

19.Senior Quality Control Manager

They have majority and the current work experience in International BPO Domain which include Voice, Email & Chat support.Responsible for customer satisfaction,by using QC tools Need to have analytical knowledge on measuring KPIs like Effectiveness, Efficiency, TAT, Accuracy.

20.Senior Management(Head/VP/GM-HR)

Partnering with business & external vendors to acquire world class talent across industries,Utilize alternate channels of hiring like Linkedln and other social networking sites to reduce cost per hire.Own & deliver on end to end of staffing.
Drive organizational HR strategies and solutions which deliver business results and align to HR programs. Identify gaps and preparing for future needs,Act in a consultative role to enable and support organizational effectiveness and accountability to influence business outcome,Compiles data reports and other analytical tools to support the Strategy/Talent Management,Department in monitoring goals and making data-driven decisions

21.Manager Payroll

Deliver Payroll, ensure timelines and accuracy of payroll. Ensure confirmation with policies and process of organisation. Documentation and enable process improvement through analysis of various areas and recommend change as and when needed, Ensure payroll adheres to compensation budget, Understanding of benefits program, pay structure and its implementation.

22.Deputy general manager

Drives continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO.Lead and execute high impact improvement projects ensuring timely closure and benefits realizatio.Understand customer requirements, business priorities and goals.Responsible for identifying improvement opportunities; defining and justifying projects; negotiating resources; launching project teams; managing team activities; training, coaching, and mentoring of belts assigned to teams; leading teams to execute projects; tracking project status and results; anticipating and removing barriers; and developing team members.

23.Technical/Process Trainer

Maintain training materials, equipment and facilities for ongoing training delivery in region, demonstrate excellent verbal and written communications skills. Have a track record of managing training delivery in a fast-paced environment. rely on theexperience and judgment to plan and accomplish goals. You develop hands-on exercises, scenarios and assessments.You define requirements, conduct quality review of training deliverables.You are able to manage training quality review meetings and ensure issues are identified and resolved in a timely manner.

24.Client Servicing Executive

Drive relationship-building and engagement with industry analysts,Deliver persuasive presentations, including demos and customer case studies, and be the first line addressing Q&A.Coordinate with vertical and enterprise teams on demos/ training, service updates, and customer success updates.Manage social media activities with analysts.Drive analyst surveys, etc. as part of analyst research agendas.

25.Assistant Vice President/Vice President - Finance - BPO

Establishing and maintaining operating and business metrics.Develop financial models for new business concepts they will work with internal business partners at all levels of the organization. Individual will have exceptional Finance skills and strong understanding of accounting principles, solid leadership skills, business partnering skills and firm business judgment capable of driving an organization to the right results.The successful candidate be able to think and act both strategically and tactically.